Purchased trailer from this company, sent driver to pickup, but I was supplied with the incorrect trailer from what I ordered over the phone. They managed to confuse the situation with model numbers that made no sense to us and said that we ordered the incorrect trailer which we never did. Not sure if this company's customer service is up to much. Be aware.UPDATE:Second time we purchase from this company, now we understand exactly what we are purchasing and this is what they provided. The young girl who assisted us was very helpful and informative, would now recommend.
10:03 12 Nov 21
Excellent friendly service I hired a Motorbike trailer from Big Bear Trailers when I arrived on the agreed day the number plate, trailer and all the paperwork was ready to go. Trailer towed beautifully I will be back Thank you
19:26 09 Nov 21
Ian is incredibly consciousness and helpful. From enquiring on the phone about a Debon PW3 trailer through to the hand over, I felt like I was being looked after. He took the time to thoroughly demonstrate the trailer's functions and answer my questions. It was most welcome to receive honest advice about add-on products. I would highly recommend contacting Ian for your requirements. An additional thank you to all of the employees working behind the scenes to achieve a 24 hour turn around on the product I wanted.
19:47 04 Nov 21
Great staff. Very helpful and friendly.
17:34 28 Oct 21
A great family run business. They are very knowledgeable and helpful. We bought a brenderup camping trailer and as 1st time trailer owners they took the time to run through everything with us. I would recommend them to anyone.
22:30 26 Oct 21
Brilliant service, really friendly and helpful. Gave us all the information we needed for our new trailer.
21:54 16 Oct 21
19:25 04 Oct 21
Simply brilliant. I seriously can't praise these guys high enough. Emma was fantastic from start to finish. Kept up to date through the order and even got me out of a massive problem when our holiday got cancelled. If you need a roof box, trailer or roof bars this is the place to call. Many thanks for all your help and advice.
12:08 07 Sep 21
Outstanding customer service from the team at Big Bear trailers.From my initial contact with Tabby to the thorough handover by Ian , I was impressed by this very professional and friendly outfit. Delighted with my Brenderup 1105 and well worth the 5 hour round trip to collect it.Many thanks
20:42 03 Sep 21
Fantastic service. I received advice at the time of my order on the best box for my horses and it was ready for collection exactly as arranged. I would highly recommend Big Bear Trailers. Professional & Friendly.
15:52 29 Jul 21
Just collected my new Debon c700 trailer, Ian and Tabby were great from start to finish, everything made easy,
07:54 20 Jul 21
Amazing customer service. Called to check how urgently I needed the item and let me know it would take a little longer than normal. Was expecting to have to collect as stated on website, suddenly got a delivery notice which was great. This ocean 200 fits my 06 Audi A3 sportsback perfectly too, no overhang at all. Great purchase great company. Thanks
11:26 16 Jul 21
Great service & a great trailer (Benderup 1205 double height). Ian & his team kept us up to date with the order & it was ready ahead of time top job. They also donate to a local hospice charity with every trailer they sell. Looking forward to giving the trailer its first trip out this August.
12:45 15 Jul 21
Called Big Bear trailers to add a ABS lid and spare wheel for my trailer. They answered promptly and quoted quickly. The work was completed and I’m a happy customer.
06:22 03 Jul 21
Excellent trailer shop, I got a good deal on a Thule roof box and roof bars for my Audi A6- Ian and the team are friendly and very helpful- I travelled from Norwich to pick up and can say it was worth the trip 🙂
13:05 26 Jun 21
Excellent service, very helpful and great communication. Youtube video's really helped when choosing our new trailer during lock down.
10:11 19 Jun 21
Google doesn't give enough stars in my opinion, absolutely fantastic customer service and interaction by the girls in the office, and also Ian for a very professional hand over, showed me everything I needed to know, cannot thank them enough for their help and service, one very happy customer
17:50 08 Jun 21
Really friendly and helpful staff who know their stuff. Would recommend
13:00 04 Jun 21
Fantastic warm welcome from all involved, was a pleasure doing business.
Ian “Haggis” Gatens
00:39 20 May 21
Friendly and knowledgeable. Didn't know much about trailers. Ian was very helpful. The ladies in the office were very friendly and welcoming.Had an issue with the trailer (factory defect). Was sorted out quickly and they went the extra mile to make sure it was resolved.Will be returning.
09:25 18 May 21
Brilliant customer service from start to finish. Was so pleased with my answers trailer purchased from Big bear trailers. Now just need to go camping to try it out but I am sure it won’t disappoint. Would highly recommend for anyone looking to purchase any type of trailer
17:45 17 May 21
Great customer service , experienced and knowledgeable in their products and gave a precise and detailed explanation of how the product works and common issues to be aware of for a novice to towing
22:11 23 Apr 21
Very friendly and helpful with my Brenderup trailer. Will be back. Thanks
16:51 22 Apr 21
Great customer service
06:32 10 Apr 21
Great service from a specialist trailer centre - very pleased with the Debon C300 I bought with lots of help and good advice from Ian at Big Bear 👍
08:38 06 Apr 21
Absolutely 1st class service from start to finish. Big bear trailers have customer service off to a tee.
14:26 20 Mar 21
Great to meet the team at Big bear.Fab service. Left feeling cared for.
18:07 19 Feb 21
Good people, good business. 👌🙂
18:34 28 Dec 20
'One instinctively knows when something is right' as an old advert used to tell us and this was certainly the case with Ian at Big Bear Trailers.I had asked a question about how I might use a trailer and Ian answered that although it was feasible he wouldn't recommend it - clearly jeopardising a potential sale. No flannel, no attempts to steer me to another trailer, just a straight answer to my question.Emails, then phone calls were exchanged and between us we found a solution to what I needed. Ian's honest approach and helpful attitude were refreshing and ultimately encouraged me to buy a suitable trailer with which I am very pleased.I would recommend Ian and his company without a second's hesitation.
09:56 13 Dec 20
With another major purchase made remotely in these Covid times, Ian was just fantastic at making sure we got exactly the trailer we needed, and fitted with all the right accessories. Delivery to our door was part of the deal, and greatly appreciated during the national lockdown. We're just amazed at the quality of the Anssems trailer.
13:28 01 Dec 20
07:22 12 Nov 20
An excellent service ,we picked up our new trailer on Saturday and could not of asked for a better service ,Ian was very helpful ,they even made me a temporary number plate ,as I had forgot to bring mine with me ,explaining everything from hitching and servicing ,a first class service ,I would highly recommend to anyone
20:21 26 Oct 20
It's refreshing to deal with a company that are genuinely a pleasure to work and we are delighted with the new Debon C500 trailer they have supplied to us. Nothing was too much trouble and the whole process from order to handover was very easy.I have no hesitation in recommending the team at Big Bear Trailers and Outdoor and they will be our first choice for all of our service and trailer needs.
12:20 16 Oct 20
Excellent company if you are looking for a trailer. Well worth the 300 mile round trip to collect mine.Top quality worth every penny.Highly recommended 5 star.
13:26 03 Oct 20
Brilliant service from Ian, friendly and efficient. Would recommend Big Bear to friends and family. Well worth a 220 mile round trip to get a trailer I needed.
06:21 05 Sep 20
18:07 19 Aug 20
A most professional service from very knowledgeable staff. The showroom has available all varieties of trailers, allowing the opportunity to select the most appropriate system for individual needs. The hand over was completed very thoroughly. I even had an ongoing problem with the tow-bar, that had been passed as OK by the car supplier, rectified ! Thank you; it is a shame that I only need one trailer!
17:37 09 Aug 20
If you want a trailer or roof rack then this place is fantastic. Great service during the purchase and always happy to give advise on usage of it post sale. Very helpful and responsive.
08:41 02 Aug 20
Trailer what we wanted and more. Excellent quality. Customer service great. Had a brilliant handover very professional. Would definitely recommend. Thank you team Big Bear
13:52 01 Aug 20
Fantastic service and turnaround. They managed to fast track a inspection and assisted with the sale which was perfect for all our needs. Wouldn't hesitate to recommend them.
06:05 01 Aug 20
We ordered a new trailer over the phone. Throughout our purchase Tim was very helpful and reassuring (especially as this was our first trailer and we haven't towed before).He took us through everything we needed to know and we felt confident that we knew what we were doing when we left. Top notch service and excellent prices - highly recommended!
15:29 31 Jul 20
Fantastic - really helpful, friendly and professional. Gave me some honest advice and nothing was too much trouble. Very efficient on day of pick up - trailer pristine and all checked over. Thoroughly recommended.
17:30 11 Jul 20
Very easy and quick!
09:25 11 Jul 20
Very pleased with my Brenderup 1205 XL with ABS lid. Great product and service from the team at Big Bear. Would highly recommend and use again.
21:06 04 Jul 20
Ian a very helpful chap. Nice clean premises and superb stock of all size trailers.
Robert “Waldo” Pepper
11:09 04 Jul 20
Great place and really friendly people to deal with
16:07 20 Jun 20
Great customer service and staff, lovely location, excellent overall experience with dealing with them. Most definitely recommend.
12:47 17 Jun 20
Outstanding service and great prices. Ian was a pleasure to deal with from start to finish, couldn't help enough. Once you set foot in here and talk to Ian, you can rest assured moving forward. Thanks again.
08:54 17 Jun 20
11:53 29 May 20