Great customer service , experienced and knowledgeable in their products and gave a precise and detailed explanation of how the product works and common issues to be aware of for a novice to towing
22:11 23 Apr 21
Very friendly and helpful with my Brenderup trailer. Will be back. Thanks
16:51 22 Apr 21
Great customer service
06:32 10 Apr 21
Great service from a specialist trailer centre - very pleased with the Debon C300 I bought with lots of help and good advice from Ian at Big Bear 👍
08:38 06 Apr 21
Absolutely 1st class service from start to finish. Big bear trailers have customer service off to a tee.
14:26 20 Mar 21
Great to meet the team at Big bear.Fab service. Left feeling cared for.
18:07 19 Feb 21
Good people, good business. 👌🙂
18:34 28 Dec 20
'One instinctively knows when something is right' as an old advert used to tell us and this was certainly the case with Ian at Big Bear Trailers.I had asked a question about how I might use a trailer and Ian answered that although it was feasible he wouldn't recommend it - clearly jeopardising a potential sale. No flannel, no attempts to steer me to another trailer, just a straight answer to my question.Emails, then phone calls were exchanged and between us we found a solution to what I needed. Ian's honest approach and helpful attitude were refreshing and ultimately encouraged me to buy a suitable trailer with which I am very pleased.I would recommend Ian and his company without a second's hesitation.
09:56 13 Dec 20
With another major purchase made remotely in these Covid times, Ian was just fantastic at making sure we got exactly the trailer we needed, and fitted with all the right accessories. Delivery to our door was part of the deal, and greatly appreciated during the national lockdown. We're just amazed at the quality of the Anssems trailer.
13:28 01 Dec 20
07:22 12 Nov 20
An excellent service ,we picked up our new trailer on Saturday and could not of asked for a better service ,Ian was very helpful ,they even made me a temporary number plate ,as I had forgot to bring mine with me ,explaining everything from hitching and servicing ,a first class service ,I would highly recommend to anyone
20:21 26 Oct 20
It's refreshing to deal with a company that are genuinely a pleasure to work and we are delighted with the new Debon C500 trailer they have supplied to us. Nothing was too much trouble and the whole process from order to handover was very easy.I have no hesitation in recommending the team at Big Bear Trailers and Outdoor and they will be our first choice for all of our service and trailer needs.
12:20 16 Oct 20
Excellent company if you are looking for a trailer. Well worth the 300 mile round trip to collect mine.Top quality worth every penny.Highly recommended 5 star.
13:26 03 Oct 20
Brilliant service from Ian, friendly and efficient. Would recommend Big Bear to friends and family. Well worth a 220 mile round trip to get a trailer I needed.
06:21 05 Sep 20
18:07 19 Aug 20
A most professional service from very knowledgeable staff. The showroom has available all varieties of trailers, allowing the opportunity to select the most appropriate system for individual needs. The hand over was completed very thoroughly. I even had an ongoing problem with the tow-bar, that had been passed as OK by the car supplier, rectified ! Thank you; it is a shame that I only need one trailer!
17:37 09 Aug 20
If you want a trailer or roof rack then this place is fantastic. Great service during the purchase and always happy to give advise on usage of it post sale. Very helpful and responsive.
08:41 02 Aug 20
Trailer what we wanted and more. Excellent quality. Customer service great. Had a brilliant handover very professional. Would definitely recommend. Thank you team Big Bear
13:52 01 Aug 20
Fantastic service and turnaround. They managed to fast track a inspection and assisted with the sale which was perfect for all our needs. Wouldn't hesitate to recommend them.
06:05 01 Aug 20
We ordered a new trailer over the phone. Throughout our purchase Tim was very helpful and reassuring (especially as this was our first trailer and we haven't towed before).He took us through everything we needed to know and we felt confident that we knew what we were doing when we left. Top notch service and excellent prices - highly recommended!
15:29 31 Jul 20
Fantastic - really helpful, friendly and professional. Gave me some honest advice and nothing was too much trouble. Very efficient on day of pick up - trailer pristine and all checked over. Thoroughly recommended.
17:30 11 Jul 20
Very easy and quick!
09:25 11 Jul 20
Very pleased with my Brenderup 1205 XL with ABS lid. Great product and service from the team at Big Bear. Would highly recommend and use again.
21:06 04 Jul 20
Ian a very helpful chap. Nice clean premises and superb stock of all size trailers.
11:09 04 Jul 20
Great place and really friendly people to deal with
16:07 20 Jun 20
Great customer service and staff, lovely location, excellent overall experience with dealing with them. Most definitely recommend.
12:47 17 Jun 20
Outstanding service and great prices. Ian was a pleasure to deal with from start to finish, couldn't help enough. Once you set foot in here and talk to Ian, you can rest assured moving forward. Thanks again.
08:54 17 Jun 20
11:53 29 May 20
Friendly and professional, excellent to deal with.
15:47 26 May 20
Would highly recommend. Great friendly and knowledgeable service!
09:53 26 May 20
I had been following Big Bear Trailers & Outdoor on Instagram for some time having searched and compared trailer suppliers to find my ideal trailer for leisure use, I made an enquiry via the web page and got a reply back the same day, on a Sunday, and a phone call the following day when I placed my order with Ian, Ian has been fantastic, both when placing the order and on collection, I would highly recommend Big Bear Trailers & Outdoor.
10:58 25 May 20
Great experience from start to finish. Ian was extremely helpful and provided valued advice and accommodated a late change with no fuss at all. Really pleased with the Anssems Trailer.. I can’t recommend this friendly company highly enough.
11:57 12 May 20
Great service thanks
03:08 06 Feb 20
After initial phone enquiry to Big Bear spoke to Ian for advice on Woodford car trailer could not have been more helpful and professional, having agreed a good price agreed to place order, Ian kept in touch informing me of order progress the trailer was delivered to me today by Phil on day agreed to my premises which was a bonus, how refreshing to deal with a company who genuinely does what it says will certainly recommend dealing with Ian and Big Bear in future many thanks to all
20:07 04 Feb 20
Amazing service. I had superb help buying and fitting Thule roof bars, and hired a bike box too!
07:16 31 Jan 20
Brilliant trailer purchased and amazing service
12:19 13 Jan 20
Really happy with my experience so far in dealing with Big Bear Trailers & Outdoors. It’s the little things which make a big difference in my eyes. Every email was responded quickly. Nothing I asked seemed any trouble which made me feel really valued as a customer, and really appreciated the unexpected extras I received on arrival. Thanks again!
08:23 04 Jan 20
Highly recommend Ian and the team. Personal service, approachable and knowledgeable. High quality trailer.
19:50 19 Dec 19
Brilliant service from Ian.Well worth the drive from Nottm to speak to him about what would be best for our needs, as we’d never bought a trailer before. We were tempted to buy it online, but so glad we didn’t!Highly recommended.
06:36 18 Sep 19
16:36 01 Sep 19
What a pleasure doing business with you Ian, efficient friendly and knowedgable what more could you want.
17:43 07 Aug 19
Without a doubt one of the nicest, most professional, knowledgeable, and helpful businesses I've ever dealt with. So much so that I chose Michael and Big Bear Outdoor over a much nearer business - my closest Brenderup dealer/retailer is 5 minutes away from my house. But my less than satisfactory experiences with them made me reluctant to part with near £1000 for a trailer. I had to travel a 150 mile roundtrip to get to Big Bear Outdoor in Oundle, but it was worth every minute and mile in order to give my business to these guys.Absolute pleasure to deal with. Wish I could give them 10 stars!
15:43 06 Aug 19
Massive thanks to Michael for staying on late for some coupling bolts I desperately needed. He saved my day. Thanks again Craig
18:55 03 Aug 19
Great friendly and helpful service
20:28 30 Jul 19
First rate trailers and first rate service, well worth the 240 mile round trip to collect and drop off the hire trailer. Needed one to to take one of my bikes to an annual owners club event in Poland involving A 2,000 mile round trip. I thought I wanted one trailer but Ia advised me on another which turned out to be excellent advice. will definitely be back again.
10:38 06 Jul 19
12:46 05 Jul 19
Excellent Service from Ian. I bought an Anssems trailer plus extras which was ready for pickup and competitively priced Ian gave me a full run down of the setup and sent me happily on my way. I highly recommend Big Bear !
12:30 19 Jun 19
Really friendly place with great advice and a huge selection of trailers
04:41 07 Jun 19
I saw the trailer I thought I wanted on line and phoned the business to ask some questions. I spoke with Ian who was really helpful. I ended up buying the trailer Ian recommended which I was offered a great deal on. It was well worth the 200 mile round trip to purchase the trailer from them.
06:46 01 Jun 19
1st class trailer retailer. Just bought our first trailer from Big Bear. Excellent service. 250 mile round trip well worth it.EDIT: Just completed our first 350 mile camping trip with this trailer - excellent, no issues. Its surprising how much camping kit wi fit in this trailer. I highly recomend it.
11:11 30 May 19